Thrive. Program Refund Policy
Effective date: 15/06/2024
At Thrive. Parenthood Programs ("we," "us," "our"), we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines the circumstances under which we will provide refunds in compliance with the Australian Competition and Consumer Commission (ACCC) regulations and the Australian Consumer Law (ACL).
Australian Consumer Law Guarantees
a. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
b. A major failure occurs when a product or service has a problem that would have stopped someone from buying it if they had known about it, is unsafe, is significantly different from the sample or description, or doesn't do what we said it would, or what you asked for and can't easily be fixed.
Eligibility for Refunds
a. Digital Products: As our Program is delivered in a digital format, refunds are generally not provided for change of mind or incorrect selections. However, we will provide a refund or replacement if the digital content is not of acceptable quality, is faulty, or does not match the description provided.
b. Major Failures: If the Program is found to have a major failure, you are entitled to a refund, replacement, or compensation for any reasonably foreseeable loss or damage.
Process for Refunds
a. Contact Us: To request a refund, please contact us at [Your Contact Information] with your purchase details, including the order number, date of purchase, and a description of the issue.
b. Assessment: Upon receiving your request, we will assess the issue based on the information provided. We may request additional information or evidence to support your claim.
c. Resolution: If your refund request is approved, we will process the refund within [number] business days. The refund will be issued using the original payment method unless otherwise agreed.
Exclusions
a. Change of Mind: Refunds will not be provided for change of mind or incorrect choice.
b. Unauthorized Use: Refunds will not be provided for issues arising from unauthorized use of the Program or failure to follow the instructions provided.
Timeframe for Refund Requests
Refund requests should be made within a reasonable timeframe from the date of purchase. We consider a reasonable timeframe to be within [insert number] days from the date of purchase, but this may vary depending on the nature of the issue and the specific circumstances.
Contact Us
If you have any questions, concerns or complaints about this [[ Insert Policy Name Here ]], please contact us:
- By email: [email protected]
